Tait Connection

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EnableLocation™ Workforce and Asset Tracking Work Smart. Stay Safe.

Avtec Scout™ dispatch consoles reduce response times with integrated GPS technology. Built-in reverse geocoding improves situational awareness to keep workers safe and track vehicle location. Supports text and status messaging and runs on mobile phones, tablets, and desktop computers.

The degradation of the service had happened over time – especially since narrow-banding – leaving them with just one usable channel for all three departments. “Not having multiple channels to use was a big problem,” she said.

David Kennedy, Communications Coordinator at Talquin, said they needed the flexibility of more channels for dispatch. “…[we wanted] two or three conversations going on, not interfering with each other. We wanted a repeated system and we wanted to have communications interoperability with other utilities and public safety agencies if it ever came to that,” he said.

Talquin selected the Tait DMR Tier 3 solution with five sites, 107 mobile radios, and 60 portable radios.

Dispatchers can instantly see the location of vehicles on their Avtec Scout consoles for rapid dispatch in both day-to-day operations and emergencies.

Rachel Paramore, Team Lead Dispatcher at Talquin, said the system has improved employee safety. “If they are out working by themselves, they can set the Lone-Man Working button, and if there’s a safety concern, we will contact them.” “And it has the GPS on the portable radios they can carry on their side. If something happens, we can get hold of them immediately – or know their location. And the clarity is so much crisper now,” she said.

Partnered with local wireless provider Williams Communications, Talquin’s new system uses the DMR open standard, leaving it capable of growth and expansion for future technologies.

“The software-centric nature of IP, and the ability to
interface to multiple technologies simultaneously,
really affords us the opportunity to be future-proof and
allows us to evolve with technology,” said Sumrell.

Improving safety and situational awareness is a priority for many companies and public entities. The public is also increasingly concerned about safety and vulnerabilities in light of world events. More can be done to assist and prepare first responders and infrastructure providers.